Frequently Asked Questions

What kind of foundation do I need to install my Shade Sail Structure?

The foundation for your Shade Sail Structure is critical when it comes to safety and proper use. There are several options of foundations that are ideal for installing your Shade Sail Structure including a wooden or synthetic deck, a concrete pad foundation, or the bare ground.  Our structures require professional installation by a landscape company.

Can I install my Shade Sail Structure myself?

Installing your 400-pound Shade Sail Structure requires careful planning, proper anchoring, and tension adjustment. It’s best to leave the installation in the hands of a professional landscape company to guarantee proper installation and maximum performance.

Can I install two or more sails beside each other?

Absolutely! Installing two or more structures strategically beside each other will create larger shaded areas and interesting designs. Remember to ensure that each sail has proper support and tension.

Are there different colors for the sails?

Yes! We have over 16 different colors of sail fabric available so you can match your shade sail to your outdoor space and complement the aesthetics of its surroundings. Visit one of our product page to view color options.

Is a Shade Sail Structure difficult to use?

Not at all! After proper installation, most able-bodied adults can easily disengage the lock, pivot the sail to the desired direction, and re-engage the lock. Check out this video to see how it’s done. 

When should I take the sail fabric off my Shade Sail Structure?

Our high quality Shade Sail Structures are designed to withstand high load winds up to 115 mph. It is important to use reasonable discretion and consider removing it during extreme conditions, such as strong storms or high winds, to prolong its lifespan and prevent damage. In areas with harsh winters, take down your sail fabric before the season starts to avoid snow load stress. Some owners also remove sails for thorough cleaning or during extended periods when shade isn’t needed.

How do I take the shade sail fabric off?

Use an 8-foot stepladder to unhook the three turnbuckles securing the sail. Once all corners are undone, the fabric will come off easily. The process takes 5-10 minutes. Fold the fabric and store it in a dry place for future use.